FAQ

Questions,answered

Boxes, billing, shipping and the occasional missing piece. Still stuck? Email us and a real person answers within a day.

Real humans, Leeds time

FAQ

Ask away

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One 1,000-piece puzzle is £26 a month with free shipping. A second puzzle is 25% off, and paying every 3 or 12 months saves 10% or 18%.

Yes. Skip any month or pause for up to six months from your account, any time before the 25th. No emails, no phone calls, no guilt.

From your account, in two taps, any time before the 25th. Your last box still ships on the 1st and there is no cancellation fee.

Yes. On the 1st you'll see the six new puzzles. Pick one or two before the 25th, or let us choose based on the ones you've loved.

It happens to the best tables

Tell us which puzzle and describe the gap. We cut the exact piece on the original die and post it free, anywhere we ship. Usually within a week.

Email us

A real person replies within one working day.

Opening hours

UK time. We answer weekend emails on Monday, with coffee.

The workshop

Where every puzzle is cut, packed and weighed.